August 1 - 31, 2020

A 100% Connected Online Experience


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Techs will learn how mini split systems work and what tools they will need in order to trouble shoot a problem job. They will also learn why a proper install can stop most problem jobs from happening.

Selecting the right boiler for the application
Cast Iron or Condensing
Whats the difference?
Learn the pros and cons for choosing the right product for your application
Piping and Controls for a smart and energy efficient system.

Low temperature venting with polypropylene has been an advantage for natural gas and propane for decades and the performance of polypropylene with oil heat in the US since 2011 closes this gap.
Some jurisdictions no longer allow unrated PVC venting for any heating applications, and polypropylene is a cost competitive and installation friendly alternative. Chimney installations are faster and easier than stainless steel liners, and polypropylene carries a category Ill and IV rating for positive pressure for sidewall vent systems with appropriate temperature ratings.

This presentation will be on combustion and combustion analysis.  We will discuss what combustion is including the 3 different types of combustion, excess air, measuring draft, performing combustion analysis for atmospheric vs. condensing systems, the importance of conducting a combustion analysis (manufacturers requirement), liability in not using an analyzer and how one can be used for a sales tool as well as why combustion analysis is becoming a necessity in everyday practice and why the combustion analyzer is now the service technician’s EDC “Every Day Carry.”

Introduction with full detail of the new remote monitor for propane storage tanks driven by sonar technology directly to the liquid level bypassing the tanks mechanical gauge.

The future of the heating oil industry if there is to be one, is a low carbon future. This session will attempt to dispel misinformation surrounding Bioheat® and how to handle the issues that moving to higher bioheat blends in the near future will present. Some of the questions to be answered include, Why Bioheat®? Why the necessity to transition to low carbon fuels? What is Bioheat® and how is it different from petroleum based fuels? How is it similar? What issues could higher blends create? What research is being done to address these potential issues? And most importantly, how does the industry work together in implementing the shift to a renewable future?

Hot Water Recirculation is a fast growing segment in our industry.

OESP members can substantially increase their business by offering these products to their customers and by selling one with every hot water heater replacement or tankless installation.

Customers benefit from instant hot water comfort at every faucet without waiting and wasting 12,000 gallons of water every year.  Products qualify as “Green Products”.

Many communities and States require a recirculation system if the pipe length is over 50 ft.. Kits are available for tank, tankless, one pipe, dedicated return line and outdoor pumps for tankless heaters.

Hydronic systems new and old can experience unique advantages from separation devices.  To assure top performance and manufacturers warranty, systems need appropriate air, dirt and magnetic separation.  Additionally many newer boiler designs require a primary secondary or hydraulic separation configuration.

Learn the types of components, how to select and pipe them for an efficient trouble-free system.
There is money to be made in offering these critical components and piping on your new and replacement installations.

Our program is to help teach the industry why low water temperature is important to current and high efficiency systems. Introducing to Panel radiators which has become a fast “new normal” into the heating market and is strongly backed by the wholesaler market (i.e. FW Webb). This presentation would review, sizing a job, upselling a job, teaching the values of piping styles and water temperatures

The Color of Water training seminar has been attended by thousands of boiler technicians over the last 25 years. A completely updated Color of Water training manual will be presented at OESP during this one-hour session. High efficiency boilers will be the focus of new sections of the manual with topics covering piping options, important venting considerations and control strategies. Favorite sections covering traditional hydronic piping and system components are expanded with new technologies. Every attendee will receive a copy of the new Color of Water manual, which is a great companion to the NORA Gold Hydronics manual.

A fun, fast paced seminar of 40 tips directed at all your current and future hydronic boiler installations. Some tips are centuries old, some very modern, and many are in between. Humor is slipped in continuously. If you know Steve, you will know how hard it will be for him to cover 40 tips in 40 minutes! Come, sit and enjoy while learning some new and some old tips he has learned in the short 40 plus years of his field experience to make the best of all your boiler installations.

Don’t plan on blinking, you will miss too much information! A question and answer period will be held at the end of the seminar.

This customer service course features relevant and informative conflict resolution strategies.  All the content is this course is based on actual case studies and field work.  The misunderstandings that arise among coworkers and customers result in conflict and tense relationships.  This course delivers practical techniques for those who seek success, both personally and professionally.  The critical thinking disciplines in this course will boost service and build a world-class culture.  Successful people are not without problems, they’re people who have learned to solve problems.  Get problem-solving strategies you can implement IMMEDIATELY!

This course will discuss what role warranties will play in the industries move to a carbon free footprint by reducing the carbon content in heating oil. Warranting equipment that plays an integral part in the supply chain against failure caused by increased Bio in heating oil will be crucial to the industries success.

Bio Fuels will be sold containing 50% heating oil and 50% of various other products like soy bean oil. What short and long term effect these new fuels will have on storage vessels, such as tanks, heating equipment, such as pumps, is a concern. The concern can be mitigated by warranting the equipment for potential claims caused by an increase in the Bio content in fuels.

From insurance companies and realtors to state DEPs, industry stakeholders are waking up to the tank issue and its major impact on our industry. Representatives from TankSure® will share some ideas on how oil companies can better manage these issues and how they can change the narrative for these industry stakeholders. In this hour-long presentation, they will talk about how companies should be using new technologies to track and manage their oil tank portfolios. The presentation will also share information from recent studies conducted on 100,000 oil tanks in Connecticut and Maine and what these findings mean to the audience and to the future of our industry.

Why does the industry need to move to low carbon fuels? This presentation by NORA will answer that question and many more. The road from petroleum based fuels to a clean liquid fuel future isn’t without speed bumps. John Huber, NORA President, Dr Tom Butcher, NORA Lab Director and Rich Sweetser, NORA Director of Research will discuss what low carbon  fuels are currently available and how they work with our existing equipment,  what research is being done to facilitate the move to a clean fuel and what results that research has yielded as well as what new equipment or equipment modifications may be needed to implement the transition to low carbon fuel usage. Our electric and gas utility competitors are also facing the same carbon reductions, what is their ability to meet these targets?

In this class, we’ll learn how to maximize revenue while fulfilling a prepaid service agreement or annual tune-up (ATU). You’ll see a simple process to invite the client into a conversation about an accessory that will enhance their comfort system based on what you discovered while doing the service. The best part about this process is it is NOT self-serving and always keeps the customer’s needs and wants before our own. We’ll compare and contrast aggressive sales tactics; everyone loathes with assertiveness and how to ask for what you want from others.